Privacy Policy for TemplateFile.com
Effective Date: [12 February 2019], Last Revised: [9 May 2024]
This Privacy Policy explains how TemplateFile.com (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, located at https://templatefile.com (“Website”). By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Website.
1. Information We Collect
We collect various types of information from and about users of our Website, including:
1.1 Personal Information
Personal information is any information that can be used to identify you personally. This may include:
- Name: First and last name.
- Email Address: To communicate with you regarding your account, transactions, or inquiries.
- Payment Information: Credit or debit card numbers and billing addresses for processing payments securely.
- Account Information: Username and password for creating and accessing your account.
1.2 Non-Personal Information
Non-personal information is information that cannot be used to identify you personally. This may include:
- Device Information: IP address, browser type, operating system, and device type.
- Usage Information: Pages visited, time spent on the site, and links clicked.
- Cookies and Tracking Technologies: Information collected through cookies and other tracking technologies to enhance user experience.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Providing Services
- Account Management: To create and manage your account, authenticate users, and provide customer support.
- Transaction Processing: To process payments and complete transactions for products purchased on our Website.
2.2 Communication
- Customer Support: To respond to your inquiries, requests, and feedback.
- Marketing: To send promotional materials, newsletters, and other information about our products and services that may be of interest to you.
2.3 Website Improvement
- Analytics: To analyse user behaviour and trends to improve our Website and services.
- Personalisation: To customise your experience on our Website, such as remembering your preferences and settings.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Legal Compliance
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
3.3 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience. You can control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your use of certain features or functions on our Website.
4.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the Website to function and cannot be switched off in our systems.
- Performance Cookies: These cookies collect information about how visitors use our Website, allowing us to improve performance.
- Functional Cookies: These cookies allow the Website to remember choices you make and provide enhanced, personalised features.
- Targeting Cookies: These cookies are used to deliver advertisements relevant to you and your interests.
5. Data Security
We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorised access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
You have certain rights regarding your personal information, including:
7.1 Access and Update
You can access and update your personal information by logging into your account or contacting us directly.
7.2 Opt-Out
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or contacting us directly.
7.3 Data Deletion
You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. Your continued use of the Website after any changes to the Privacy Policy constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]